Our skilled team of application engineers are ready to assist you in any challenge you may encounter with your tools. We provide asssistance in Danish, Swedish or English and respond in less than 2 hours, so you can move forward with your work faster.
Call us on a given weekday. Our phones are open between 9-16 Monday-Thursday and 9-15 on Fridays.
View of all your support cases in one place. Browse through the FAQ or write to us directly through our customer portal.
Write to our support team via e-mail. We will return with a response within one work day.
“Nordcad's support is invaluable and provides quick assistance, eliminating the time-consuming process of seeking help through conventional channels.”
“Our experience with Nordcad's support has been incredibly positive. They are helpful and quick to assist.”
Nordcad offers a range of support services, including technical assistance, training, and troubleshooting for all the software products we provide. We also offer guidance on best practices and can help optimize your workflows.
You can contact our support team via email at support@nordcad.dk, by phone at +45 96 31 56 90, or through our online support portal available on our website.
Our support team is available Monday to Thursdag, from 9:00 AM to 4:00 PM, and Friday, from 9:00 AM to 3:00 PM.
Support is included with most of our software subscriptions. However, certain advanced services or extended support options may incur additional costs. Please contact our sales team for detailed information.
We aim to respond to all support inquiries within 2 hours during our business hours. Response times may, however, vary depending on the complexity of the issue and the amount of support cases we receive.
Please include your software version, license number, a detailed description of the issue, and any error messages you’ve encountered. The more details you provide, the quicker we can assist you.
We primarily support the latest versions of our software. However, we can provide support for older versions depending on the issue. We generally recommend keeping your software up-to-date to benefit from the latest features and fixes.
Absolutely. We can help you develop custom workflows and automate processes within your ECAD tools to improve efficiency and accuracy. Contact us to discuss your specific needs.
To renew or upgrade your software license, please contact our sales team. They will guide you through the process and provide options based on your requirements.
You can get support for OrCAD, Allegro, and Cadence products by contacting us directly through our support channels. Our team specializes in these tools and can assist with any technical or operational issues you may encounter.
Yes, we can provide guidance for integrating Nordcad’s software with third-party tools, ensuring seamless workflows across your design environment.
Yes, Nordcad offers both on-site and online training sessions tailored to your needs. We provide training for all levels, from beginner to advanced, to help you maximize the use of your software.
User manuals, tutorials, and other resources are available through the online support portal. You can also access training videos and webinars that cover various aspects of the software on our website.
Standard ticketing systems and browsing foras often leeds to hours waisted and frustration boiling.
Our dedicated support team commits everyday to swiftly resolving any issues you may have, ensuring seamless operation of the software we provide.
With personalized assistance and timely responses, we transform complex challenges into straightforward solutions, saving you valuable time and resources.
